Exchange Policy

EXCHANGE POLICY

U.S. EXCHANGES

IF YOU ARE NOT SATISFIED, WE WILL GLADLY ASSIST YOU WITH THE EXCHANGE OF YOUR ORDER. FOR AN EQUAL OR HIGHER VALUE, PLEASE CONTACT OUR CUSTOMER CARE DEPARTMENT. OUR TEAM, SPECIALIZING IN OUR PRODUCT AND PERSONALIZED SHOPPING, WILL BE ABLE TO ASSIST YOU IN SELECTING ALTERNATE STYLES/SIZES AND COORDINATING AN EXCHANGE. PLEASE CONTACT CUSTOMERSERVICE@REEMACRA.COM TO BEGIN THE EXCHANGE PROCESS.

EXCHANGED MERCHANDISE MUST BE IN THE ORIGINAL PACKAGING WITH ALL TAGS ATTACHED AND BE IN THE SAME CONDITION AS WHEN IT WAS DELIVERED. PLEASE ALLOW 2-5 BUSINESS DAYS TO PROCESS YOUR EXCHANGE ONCE THE ITEM IS RECEIVED BY OUR TEAM. WE RESERVE THE RIGHT TO REFUSE ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE REQUIREMENTS.

REEM ACRA DOES NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION IN THE EVENT THAT ANY PACKAGE IS LOST, STOLEN OR MISHANDLED.

 

TO INITIATE AN EXCHANGE, PLEASE EMAIL CUSTOMERSERVICE@REEMACRA.COM.

INTERNATIONAL EXCHANGES

TO MAKE AN EXCHANGE, PLEASE REACH OUT DIRECTLY TO CUSTOMERSERVICE@REEMACRA.COM FOR FURTHER INSTRUCTIONS.